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Our commitment

At FiftyUp, we are committed to ensuring equal access and participation for customers with disabilities. We are committed to treating customers with disabilities in a way that allows them to maintain their dignity and independence.

We are committed to meeting the needs of customers with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under applicable accessibility laws. We continually strive to be fully compliant with level A and AA in accordance with WCAG 2.1 guidelines.

Our commitment to accessibility is intended to ensure any information is easy for all customers to access and understand and is consistent with applicable accessibility legislation.

Please refer to FiftyUp’s Accessibility Policy for more information on how we are committed to creating a culture of equity, diversity and inclusion.

Accessibility Plan

The intent of our Accessibility Plan is to outline how we will identify, remove and prevent barriers for people with disabilities.

Accessibility PolicyGreenstone Canada has established an Accessibility Policy that governs how we address accessibility issues inside and outside the organization. Compliance Completed
Multi-Year Accessibility PlanGreenstone Canada has established an Accessibility Policy that governs how we address accessibility issues inside and outside the organization. ComplianceCompleted
CommunicationWe ensure that everyone can communicate with us in their most comfortable manner. We will inform the public of ways to communicate with us.OperationsCompleted
WebsitesWe are making our websites accessible to everyone. New web design will incorporate accessibility standards based on WACG 2.0 AA requirements.Marketing & ITOngoing
FeedbackGreenstone Canada has established a feedback process for receiving and responding to feedback about the manner in which the company provides services to members of the public with disabilities.HRCompleted
Hiring In our job posting we notify the public that accommodations for applicants with disabilities are available during the recruitment, assessment, and selection process. We will consult with a job applicant about suitable accommodations if accommodation is requested. When making offers of employment we include notice of policies on accommodation for employees with disabilities.HRCompleted
Employment Greenstone Canada ensures that our employees are provided with support and performance management that considers their accessibility needs and make available resources to address any accessibility needs for their career development. We consult with employees in the development of their careers and will develop an individual accommodation plan if it is necessary.HRCompleted
Return to Work We ensure that there is a process in place that allows employees to return to work after an absence due to a disability and we provide accommodations they need to return.HRCompleted
Accessibility TrainingWe are ensuring that Greenstone Canada employees are trained to address any accessibility concerns that arise when dealing with the public or with each other, and the records of this training will be maintained. Training also includes an understanding of AODA requirements and the Human Rights Code provisions on disability discrimination. We ensure that employees know about available accommodations and how to ask for them.Compliance, L&DExpected rollout Q1 2024
ReviewTo ensure that Greenstone remains up to date with applicable regulations, this plan will be reviewed at least once every five years. Compliance, HR, IT, L&D, Marketing, OperationsSeptember 2028

Contact FiftyUp

We strive to provide the highest quality service for all our customers. By sharing your feedback, it helps us understand your needs and how we can improve the service you receive.

Please feel free to contact us at any time if you have any questions, suggestions or complaints about our accessibility policy.