Life insurance claims FAQs

A beneficiary is the person(s) you choose to receive the payout from your life insurance policy. With FiftyUp, you can name up to five beneficiaries and decide what percentage of the benefit each one will receive. You can also change your beneficiaries to reflect any new life changes, such as marriage, divorce, or the birth of a child or grandchild. It’s a simple way to make sure your loved ones are taken care of, just the way you intend.

It’s completely legal to have more than one life insurance policy in Canada subject to the limits of maximum combined coverage of all the policies in force. If you’re listed as the insured or a beneficiary on multiple policies, you can submit a claim for each one however, coverage and claim approval depends on the specific terms and conditions of each policy. Depending on your personal circumstances and the policies you hold, having multiple life insurance plans can help provide additional protection tailored to your needs.

To make a claim with FiftyUp Life Insurance, you’ll need to complete a claim form and provide supporting documents. It’s a straightforward process, and we’re here to help every step of the way. For full details and to get started, please visit our claims page.

At FiftyUp, we aim to process claims within 2 to 5 business days once we’ve received all the required documents. It might take a little longer if there’s anything missing or unclear. But don’t worry, we’ll reach out and let you know exactly what we need to keep things moving.

If a life insurance benefit isn’t claimed, the money stays with the insurer until the person(s) you’ve named as your beneficiaries comes forward. In Canada, if you think a loved one may have had a policy you weren’t aware of, the OmbudService for Life & Health Insurance can help you search for it. It’s a free and confidential service designed to support Canadians in finding unclaimed policies.

You can make a claim from the date the life insured passes away or is diagnosed with a terminal illness¹. Some documents will be needed to get started, so please visit our claims page for full details and next steps. We’re here to support you or your loved ones through the process.

Our claims process is designed to be as simple as possible, but there are a few documents we’ll need to get started. These may include:

• a fully completed claim form
• proof of the insured’s death or terminal illness diagnosis
• Attending Physician Statement to be completed by the insured’s physician; or Specialist Reports in the event of a terminal illness diagnosis
• a copy of a valid and current government issued photo ID to confirm insured’s identity
• a copy of a valid and current government issued photo ID to confirm beneficiary’s identity
• the most recent 5 years of medical history
• copy of Void Cheque

Depending on your claim, we may also require further information and documentation, including but not limited to medical treatment records, a completed coroner’s report, Power of Attorney, or a probated will (if one has been issued) as may be required by applicable laws.

For full details on required information, please refer to the Policy Document.

You can email us at fiftyupclaims@teacherslife.com or call us at 1-888-441-45581-888-441-4558.

The life insurance benefit will be paid to the person(s) you’ve named as your beneficiaries on your policy. You can choose up to five beneficiaries and decide how the benefit is divided between them. If no beneficiary is listed, the benefit will be paid to your estate, and will be subject to probate taxes and income taxes. That’s why it’s important to identify a beneficiary when you take out your insurance policy, and also keep your beneficiary details up to date, especially after major life events like marriage, divorce, or the birth of a child.

A life insurance company may deny a claim, but only in specific cases, such as if the policy wasn’t active, or false information was given during application. At FiftyUp, we’re committed to transparency and fairness. We process claims quickly, keep you informed, and always explain any decisions. If you have questions, our team is here to help.